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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Silver Macchio

October 21, 2025

5  out of  5
rating by Silver Macchio
"By far the BEST insurance company I have used! Their quote was less than HALF of what these other insurance companies were offering! After comparing prices State Farm was by far my best option! I contacted them briefly and was insured within minutes! I highly recommend using them!"
We responded:
"Thank you for your fantastic review! We're thrilled to hear that you found our rates to be the best and that our process was quick and efficient. Your recommendation means a lot to us, and we strive to provide excellent service to all our customers. If you ever need assistance in the future, we're here to help!"
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Sharon Gieger

October 18, 2025

5  out of  5
rating by Sharon Gieger
"Alana was very helpful. She is great"
We responded:
"Thank you for your feedback! We're glad to hear that Alana provided you with excellent service. We appreciate your support and look forward to serving you again."
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Linda Girard

October 7, 2025

5  out of  5
rating by Linda Girard
"Ms. Roberts was friendly and efficient."
We responded:
"Thank you for your kind words about Ms. Roberts. We're thrilled to hear that you had a positive experience and found her to be friendly and efficient. Your feedback is greatly appreciated, and we look forward to serving you again!"
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Robert S DeAngelo (Dino)

October 7, 2025

5  out of  5
rating by Robert S DeAngelo (Dino)
"My insurance specialist, Ms. Alana, always takes care of my needs whenever I call with a request. She is courteous, polite, and respectful. Most of all, she is quite knowledgeable and knows the needs of her clients. I give her a 5 star rating."
We responded:
"Mr. DeAngelo, thank you for your google review. Sarah is a fantastic member of our Sales Team. We are extremely blessed to have her to work with our customers. She is very dedicated and is constantly working to gain additional knowledge that can benefit our clientele. We are so pleased that you had a memorable experience during your interaction with her. Thank you for your business and for being our client. "
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Dan Rogers

October 2, 2025

5  out of  5
rating by Dan Rogers
"Excellent customer service."
We responded:
"Dan, thanks for taking the time and providing us with a google review. Our office and team goals are to assure that you have a pleasant customer experience. Thanks for being the best part of our day! "
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Nicky Johns

September 30, 2025

5  out of  5
rating by Nicky Johns
"Excellent customer service! We really appreciate Nicole’s help."
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience and that Nicole was able to assist you. Your appreciation means a lot to our team. We look forward to serving you again!"
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Becky ferguson

September 24, 2025

5  out of  5
rating by Becky ferguson
"Nicole was very professional, patient, and pleasant."
We responded:
"Thank you for your kind words, Becky! We're thrilled to hear that Nicole provided you with a professional and pleasant experience. Your feedback means a lot to us, and we appreciate you taking the time to share it. We look forward to serving you again!"
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Samara Wheat

August 29, 2025

5  out of  5
rating by Samara Wheat
"I am overjoyed to share my recent experience with State Farm. I am a new customer and I had not received my tangible insurance card by mail. It's Labor Day weekend and I definitely don't want to go through a ID checkpoint and get a citation for no insurance card. The representative was Simply Amazing. She helped me resolve my issue within minutes. Thanks! Thanks! Thanks! I am totally grateful for YOUR OUTSTANDING CUSTOMER SERVICE. SAW"
We responded:
"Thank you for your wonderful feedback, Samara! We’re thrilled to hear that our representative was able to assist you so quickly and effectively. Providing outstanding customer service is our top priority, and it’s great to know that we met your expectations. We appreciate you choosing State Farm and look forward to serving you in the future!"
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Sherry Duncan

August 22, 2025

5  out of  5
rating by Sherry Duncan
"Ms Alana is the best! Very professional, prompt, and courageous. Mom and I think she’s a very valuable employee to your team at EJ Roberts State Farm Team! Thank you Alana and to all at the EJ Roberts Team."
We responded:
"Thank you for your wonderful feedback, Sherry! We're thrilled to hear that Alana has made such a positive impact during your experience with us. She truly is a valuable member of our team, and we appreciate your recognition of her professionalism and dedication. We look forward to continuing to serve you and your mom!"
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Bruce Alan

August 22, 2025

5  out of  5
rating by Bruce Alan
"EJ has been my SF agent since I purchased my first home in 1986. He has insured many homes and countless vehicles including, motorcycles a few boats since I started using EJ. If you want outstanding service, an advocate when you need your agent the most, EJ's SF office will always be there for you. I'm on first name basis with his staff and Alana who has spearheaded and helped coordinate repairs to my vehicles is one you can always count on. I just cannot say enough good things about EJ and all his staff. All you have to do is pick up the phone and they will always do the rest for you."
We responded:
"Thank you for your wonderful feedback, Bruce! We're thrilled to hear that EJ and the team have consistently provided you with outstanding service over the years. It's great to know that Alana has played a key role in assisting you with your vehicle repairs. Your trust and long-term relationship mean a lot to us, and we look forward to continuing to support you in the future. We appreciate your kind words!"
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Vanessa DeLaHunt

August 22, 2025

5  out of  5
rating by Vanessa DeLaHunt
"She’s a people person, very professional, great smile.Very out going."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and appreciate the professionalism and friendliness of our team. Your support means a lot to us!"
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Jennifer Mouton

August 15, 2025

5  out of  5
rating by Jennifer Mouton
"Pleasant experience."
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you had a pleasant experience with us. Your feedback is crucial to our continued success. We want to gauge how we can best service our loyal clients. Thanks for taking the time to share. We look forward to serving you again soon."
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Miguel Ramirez

August 9, 2025

5  out of  5
rating by Miguel Ramirez
"Miss Thuy was extremely helpful! Not only was she patient and intelligent she was able to hear me and know exactly what I was trying to accomplish. I couldn’t have asked for a better experience. Wouldn’t expect any less from the E J Roberts State Farm Team. Thuy,You’ll make a great addition to the team!"
We responded:
"Mr. Miguel, thank you for sharing your experience during your interaction with Miss Thuy. She is a great addition to our team and truly exemplifies the attributes you articulated. Thanks for expressing that we met your expectations. "
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steve accardi

August 7, 2025

5  out of  5
rating by steve accardi
"They did a great job helping me with a change to my policy!"
We responded:
"Hi Steve, our agency is extremely pleased that you took time out of your day to pen us a google review. Our effort each day is to display our knowledge, professionalism and our passion to serve our clients in the best manner we can. Thanks for acknowledging that we met your expectations. Thanks for being the "best " part of our day! "
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Dorothy Cooper

July 25, 2025

5  out of  5
rating by Dorothy Cooper
"Always a pleasure interacting with the staff. Always super friendly and courteous."
We responded:
"Hi Ms. Dorothy, so pleased that you responded and advised us regarding the service that your received at the E.J. Roberts Agency. I continuously remind my customer service team that client have options. Our goal is to assure a world class experience when handling transactions for client. We sometimes fall short, however that is our goal. Thanks for telling us we met your expectation. "
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Cheryl Knudsen

July 23, 2025

5  out of  5
rating by Cheryl Knudsen
"The agent was courteous and knowledgeable. She answered my questions quickly."
We responded:
"Hello Ms. Knudsen, thanks for providing our agency with a google review-and a 5star at that. Your feedback is so critical to the continuous growth and development of my team. We are better today than yesterday but not as good as we intent to be on tomorrow. thanks for sharing your experience with my team. "
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Maria Stroud

July 23, 2025

5  out of  5
rating by Maria Stroud
"Nicole was very professional and a great help. She was able to make the changes i needed very quickly and efficiently. She was very polite and when my business was done, she asked if there was anything else that she could do to help me. Anytime I have called them, they are always able to help me quickly and I have never been disappointed. I would recommend this State Farm office to anyone that is looking for car insurance."
We responded:
"Ms. Maria, it is always refreshing when interactions with our clients such as yourself, are a great experience for both of you. Thanks for acknowledging that we met your expectations and I assure you that my entire team will constantly work every day to earn your trust and your business. We truly appreciate the google review as well! Thanks for being the BEST part of our day! "
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Leland Hester

July 23, 2025

5  out of  5
rating by Leland Hester
"We had questions and concerns regarding a mailing. Ms Carly answered us professionally and in a courteous and timely manner."
We responded:
"Good afternoon Mr. Hester. Thanks for providing our agency with a google review, and a 5-star at that! It is truly helpful to know that the interaction with my team was professional and courteous. Ms. Carly works primary on our Service team but is a very loyal and dedicated member. We are glad to hear that her assistance was not only timely but provided you the answers regarding your mailing that you had received. Thanks for taking time to share information about your experience. We will distribute your comments with the rest of our team. "
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Billy Saucier

July 3, 2025

5  out of  5
rating by Billy Saucier
"Always great service"
We responded:
"Hi Billy, so thankful for your 5-star review. So appreciative of your recognizing the level of service you have been provided at E.J. Roberts Agency. Customer care is truly our top priority. Glad that we met your expectation. Have a great 4th of July weekend celebrating our country and the freedom we too often take for granted. "
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Glenda Simmons

June 29, 2025

5  out of  5
rating by Glenda Simmons
"Nicole was very prompt and thorough in updating information regarding my auto insurance policy. I'm glad we do business with EJ Roberts State Farm.😊"
We responded:
"Ms. Glenda, thanks for acknowledging the service that you received during your office visit to our agency. Special thanks to Nicole for providing prompt and professional service at your time of request. Please know that we are always here for you! "
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Grace Bounds

June 28, 2025

5  out of  5
rating by Grace Bounds
"Zabrina is always very informative and helpful!"
We responded:
"Hi Ms. Grace. Thanks for providing us with a google review and identifying the great work effort that Zabrina exhibited for you. Zabrina works on both our Sales & Service team and is very committed to prompt and professional customer care. Thanks for letting us know that she met your expectations. "
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Kelly Strahan

June 27, 2025

5  out of  5
rating by Kelly Strahan
"Everyone i have ever spoken to is so friendly, helpful, and understanding."
We responded:
"It truly warms our hearts to receive acknowledgement of the customer care that you've experienced while interaction with our team. We place very high priority on portraying world class customer service. We are pleased to know that we met your expectations. Thanks for being the best part of our day! "
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James Senecal

June 17, 2025

5  out of  5
rating by James Senecal
"I was having difficulties with my claim through the claims department and Thuy was very helpful in getting the ball rolling after some ambiguous verbiage on the pdf documents left me waiting when I should have been forwarding more documents needed to process the payment. Thuy was friendly, courteous, professional and apologized profusely for something that was not her fault."
We responded:
"Mr. Senecal, thanks for advising us of your claim issue and further acknowledging the assistance that you received form Ms. Thuy. Thuy works on both our Service and Sales teams and is an absolute gem to our agency. Thanks for informing us of the customer care that she provided for you. We are very appreciative of your google review of 5-stars. Thanks for being the best part of our day! "
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DaChelle Ladner

June 17, 2025

5  out of  5
rating by DaChelle Ladner
"Nicole was amazing! If you need any help at all, definitely go and see her!"
We responded:
"Hello Ms. Ladner, we are extremely pleased that you took time out of your schedule to recognize the wonderful customer care that Nicole provided you. She doubles on both our Service and Sales team. Nicole is extremely committed to display remarkable service during customer interactions. We are ecstatic that we met your expectations. Please know that we are always ready to assist whenever the need arises. "
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ByrneJason1979

June 11, 2025

5  out of  5
rating by ByrneJason1979
"Nicole was very helpful getting me switched over and saving me money. Great experience and customer service!"
We responded:
"Great to hear from you Jason! We are appreciative of you taking time to respond about your experience with my team at E.J. Roberts State Farm, and particularly with Nicole. She doubles on both our Sales and Service team. She works diligently to assure that best possible customer care service is administered. We are so pleased that we met your expectations. Thanks for joining the E.J. Roberts Insurance Agency. Our clients, like you, are the best part of our day! "