
State Farm® Insurance Agent E J Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sara Corn
June 20, 2025
"Great office to work with!!!!"
"Ms. corn, we appreciate the kind words about your experience with our agency. We are especially grateful for your google review. Our office is appreciative of your comment because we are constantly seeking ways to improve our customer care ratings. So pleased that we met your expectations. Thanks for your patronage of the E.J. Roberts -State Farm Agency. "
James Senecal
June 17, 2025
"I was having difficulties with my claim through the claims department and Thuy was very helpful in getting the ball rolling after some ambiguous verbiage on the pdf documents left me waiting when I should have been forwarding more documents needed to process the payment. Thuy was friendly, courteous, professional and apologized profusely for something that was not her fault."
"Mr. Senecal, thanks for advising us of your claim issue and further acknowledging the assistance that you received form Ms. Thuy. Thuy works on both our Service and Sales teams and is an absolute gem to our agency. Thanks for informing us of the customer care that she provided for you. We are very appreciative of your google review of 5-stars. Thanks for being the best part of our day! "
DaChelle Ladner
June 17, 2025
"Nicole was amazing! If you need any help at all, definitely go and see her!"
"Hello Ms. Ladner, we are extremely pleased that you took time out of your schedule to recognize the wonderful customer care that Nicole provided you. She doubles on both our Service and Sales team. Nicole is extremely committed to display remarkable service during customer interactions. We are ecstatic that we met your expectations. Please know that we are always ready to assist whenever the need arises. "
ByrneJason1979
June 11, 2025
"Nicole was very helpful getting me switched over and saving me money. Great experience and customer service!"
"Great to hear from you Jason! We are appreciative of you taking time to respond about your experience with my team at E.J. Roberts State Farm, and particularly with Nicole. She doubles on both our Sales and Service team. She works diligently to assure that best possible customer care service is administered. We are so pleased that we met your expectations. Thanks for joining the E.J. Roberts Insurance Agency. Our clients, like you, are the best part of our day! "
Leland Hester
June 11, 2025
"We had questions and concerns regarding a mailing. Ms Carly answered us professionally and in a courteous and timely manner."
"Good afternoon Mr. Hester. Thanks for providing our agency with a google review, and a 5-star at that! It is truly helpful to know that the interaction with my team was professional and courteous. Ms. Carly works primary on our Service team but is a very loyal and dedicated member. We are glad to hear that her assistance was not only timely but provided you the answers regarding your mailing that you had received. Thanks for taking time to share information about your experience. We will distribute your comments with the rest of our team. "
Sam Johnson
June 10, 2025
"I give Nicole 5 stars..very pleasant, knowledgeable, transaction made quickly, confirmed gave me conformation number, wished me safe drive with our bad weather today. She is an asset to St. FARM"
"Mr. Sam, thanks for sharing with us about your experience during your interactions with Nicole today. She works on both our Sales and Service teams and constantly portrays and courteous and professional demeanor. Thanks for acknowledging her and granting us a 5-star google review. We appreciate having us as a customer! "
Brandy Goss
June 9, 2025
"Zabrina very kindly helped me with my payment issue. I appreciate that very much."
"Ms. Brandy, Thanks for submitting a google review highlighting your interaction with Zabrina. Although she is one of our newer associate's, she diligently strives to assure a successful and gratifying experience with patrons. Thank you for sharing your experience with our agency. "
Kevin Kreamer
June 5, 2025
"ALANA WAS ABSOLUTELY AMAZING IN ALL WAYS! SHE IS VERY FRIENDLY, PROFESSIONAL, PERSONABLE, AND KNOWLEDGEABLE! I HAD A GREAT EXPERIENCE AND AM VERY SATISFIED WITH MY POLICY! THANKS AND GOD BLESS! KEVIN"
"Mr. Kevin, it was special to renew our friendship after some years of absence. We are especially grateful that you acknowledged the professional and knowledgeable service that you received from Alana. Ms. Alana works mostly on our Sales team and is a tremendous asset to our agency. We are extremely thankful for your google review. Thanks for being the BEST part of our day. "
Debra Mikolasy
June 4, 2025
"Nicole was very pleasant and informative. She answered all questions and explained everything so there would not be any misunderstanding. She truly cares about your welfare."
"Ms. Debra, thanks for acknowledging the effort and the work that Nicole completed for you. We truly strive to provide the best possible customer experience. We appreciate your business and letting us know that we met your expectations. "
Cynthia Robles
June 4, 2025
"Angela is an excellent StateFarm agent! She assisted us with our inquiry regarding the Diminished Value of our car due to an accident which was not our fault. It was a relief that finally, someone is able to help us. It was also great news that she told us that our monthly insurance obligations for our two cars are reduced starting on our next billing statement. Angela made our day!"
"Ms. Robles, thank you for informing us of the outstanding service you received from Angela. She is presently working on both our Sales and Service Teams, and she is excelling. Thank you for letting us know that she met your expectation. We are so happy that you have entrusted and selected us as your insurance professional. "
Dorothy Jackson
June 4, 2025
"My agent is Angela Shelton. I love State Farm because it always answers any question I have, Angela took the time to get me The best deal for my needs. I have to tell you call EJ Roberts State Farm insurance. I have known Mr. EJ for many years and dealt with him. But Angela is my girl! Y’all please give her a call, you won’t be sorry."
"Ms. Jackson, thank you for the providing us with information highlighting your experience with Angela during your service transaction. Angela works in both our Sales and Service team and is doing an impeccable job. So very pleased to know that we met your expectations. Thank you for entrusting your insurance portfolio to the E.J. Roberts Agency, where our customers are our WHY. "
Susan Burnworth
May 30, 2025
"Angela was friendly and extremely helpful. Her follow up with me is what I appreciate the most. She understood her subject and what needed to be done regarding my policy. EJ, shesva keeper, besides you of course. Thank you Angela, you made me feel at ease. God Bless You. SUSAN BURNWORTH"
"Good morning Ms. Susan. Thank you for acknowledging the quality of service that you received from Angela. Very pleased that she understood your request and follow through to completing the task that you needed completed. Angela works on both our Sales and Service teams; and she is catching on to our new systems. We are so appreciative of your google review. Thanks for being the BEST part of our day!"
Paul Brown
May 30, 2025
"We truly appreciate the kindness we received from Nicole today."
"Hello Mr. Paul, thank you for acknowledging the treatment that you received during your recent visit to our agency. We are very pleased that you also provided us with a google review. Our office goal is to make every interaction pleasant, efficient and professional. Thanks for sharing that we met your expectations. We look forward to assisting you in the near future. "
Katherine McCray
May 29, 2025
"Today i was helped by the AMAZING Mrs. ANGELA!!! Let me tell youuuuuu!! That angel of a woman made my day, her professionalism is beyond words! Angela is a Rockstar! She exceeded my expectations in every way. Helped me without hesitation. She's not a good neighbor, she's a GREAT neighbor. She was kind and compassionate, you can tell she really cares about her clients!!!! I'm so happy with my experience today 😁🥰. THANK YOU!!!!"
"Thank you, thank you Ms. McCray. We are very appreciative of your great google review. Ms. Angela is new to our team but has been a marvelous addition to our agency. Thank for advising us that she exceeded your expectations. Great customer care is part of our daily mission. So pleased that your interaction was a wonderful experience. Thanks for being the best part of our day! "
Lorrin Logan
May 27, 2025
"Angie is the bomb.com! 10!"
"Lorrin, thank you for sharing your experience during your interactions with Angie while visiting our agency. We are ecstatic to know that we met your expectations. Our office goal is to make each transaction pleasant, effective and professional. Please let us know if we ever preform short of your expectations. "
Amy Lee
May 23, 2025
"Angela was AWESOME. She was super friendly and helpful."
"Ms. Lee, so glad that you wrote us to advise of the service that you received from Ms. Angela. She is a new member of our team, and she is doing great work thus far. We take pride in assuring that we put our best foot forward during the interactive sessions with our clients. We are extremely pleased to know that we met your expectation. A special thanks for the 5-star google review as well. Please know that we are always ready to serve you insurance and financial needs. "
gale lofties
May 22, 2025
"Everyone at this office is very friendly, helpful, and professional. Great team!!"
"Ms. Lofties, thanks a million for taking time to write our agency a google review and a 5-star at that! Thank you for acknowledging the professional and friendly care that you received during your interactions with my team members. We continuously strive to assure the best possible experience that our client deserves and have come to expect at the E.J. Roberts Agency. We appreciate you recognizing the results of our hard work and effort in providing you a seamless experience. "
bill merna
May 22, 2025
"They was very helpful and knowledgeable and gave great customer service"
"Hi Bill, thank you for your patronage of our agency, and for providing us a google review. One of our goals is to bestow professional, efficient, and personal customer care. I'm elated to know that we met your expectation during your most recent dealings with the agency. Thanks for being the best part of our day! "
Paige Ramona Jackson
May 21, 2025
"ZABRINA was so nice and very helpful. Thank you so much"
"Thank you, Ms. Jackson for taking the time to write us a google review. When it comes to insurance, we know that you have options. We are pleased that selected our agency to represent you. Ms. Zabrina works in both our Sales and Service team and is truly committed to great customer care. Thanks for acknowledging her effort. We look forward to assisting you whenever the need arises. "
vera dillon
May 21, 2025
"Very professional and efficient and friendly. Always have great service with State Farm."
"Hi Vera, thank you for sharing your thoughts about our service and granting us a google review of 5-stars. Providing world class customer service is our ultimate goal. I'm please to know that we have met your expectation. Know that we are always willing to assist when you have a request for help. Thanks for being our customer and the best part of our day. "
Rudolph Dean
May 20, 2025
"Excellent Service Alana was very helpful and understanding!"
"Mr. Dean, thank you for acknowledging the helpful assistance that you received during your interactions with Alana. She is part of our Sales team and does a fabulous job of serving our customer base. We are very pleased to know that she met your expectations. We look forward to the next opportunity to be of assistance. "
Carmine Johnson
May 15, 2025
"It’s always a pleasure working with Zabrina! She has provided me with a variety of quotes and thoroughly answers my questions in a way I understand. I can’t wait to become a customer & a part of the family…"
"Ms. Carmine, we are excited as well to welcome you to The E.J. Roberts Agency. Thanks for letting us know that you were appreciative of type of service you received from Ms. Zabrina. She doubles on both our Sales and Service teams and happy to have her on our team. Don't hesitate to call or visit the office the next opportunity that we can assist. "
Donyel Wheeler
May 15, 2025
"Zabrina is absolutely the best! I recommend her to my family, friends, and coworkers!"
"Hello Ms. Donyel, thanks for recommending our agency to your family, friends and co-worker. That is a true endorsement. Ans special thanks for acknowledging the assistance received from Ms. Zabrina. She works on both the Sales and Service teams and is committed to exceptional customer care. Thanks for the google review that you provided. "
Brittani Robinson
May 13, 2025
"Fast/professional customer service & all of my concerns were addressed promptly!"
"Thanks for responding Ms. Brittani and writing us a google review. Our overall goal is to provide effective and professional customer service at every interaction. We are very pleased that we met your expectations. Thanks for being the best part of our day!"
tonia castleberry
May 12, 2025
"Extremely thorough and helpful with all of my questions. Had a response back with the answers and a resolution very quickly! Great job!"
"Ms. Castleberry, we are in gratitude for you providing us a google review. Customer service and customer care take top priority in our agency because we are in business to serve the needs of our clients. Thanks for advising us that we did meet your expectations during your last interactions with my team. Thanks for being our client and the best part of our day. "