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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dexter Nobles

March 25, 2025

5  out of  5
rating by Dexter Nobles
"Very helpful and knowledgeable!"
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Roger

March 21, 2025

5  out of  5
rating by Roger
"She made updating my policy easy and enjoyable."
We responded:
"Hi Mr. Roger. Thanks for letting us know that we completed your request and did it expeditiously. We take pride in our work effort to provide great customer service. Thanks for sharing your experience and the (5) star google review! "
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Becky

March 20, 2025

5  out of  5
rating by Becky
"DJ Roberts State Farm, always offers excellent and efficient service. Friendly and accommodating I would highly recommend them"
We responded:
"Thanks, Ms. Becky, for acknowledging the friendly and accommodating service you received while interacting with our office team. Our goals are to provide prompt, friendly and professional services. Very pleased to know that we met your expectations. "
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David Gillis

March 19, 2025

5  out of  5
rating by David Gillis
"Zabrina was very helpful taking my payment over the phone. It always a pleasure doing business with E J Roberts and his staff."
We responded:
"Thank you for the 5-star review Mr. David. We understand that as a client, you have options. We want to constantly provide reasons for you to do business with E.J. Roberts Agency. "
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Betty Jones

March 15, 2025

5  out of  5
rating by Betty Jones
"Your employees are wonderful to work with; Nicole helped me with changes to my policies. She was an absolute joyful, very helpful, professional in everyway. I so greatly appreciate her help. And, I appreciate your professional staff. I'm also so thankful to be able to trust your advice all these years. Your a blessing to everyone in the community and State Farm. You are my Agent. Thank you God bless"
We responded:
"Ms. Jones, client such as yourself is why I entered this business over 40 years ago. I thank God for allowing me the honor and privilege of being an insurance and financial professional for this wonderful community. Your kind words continue to encourage me and challenge me to surround myself with intelligent, capable and competent team members. Thank you for being the "Best " part of our day! "
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Edward Pitner

March 12, 2025

5  out of  5
rating by Edward Pitner
"Policy change, extremely quick and efficient. As friendly and pleasant as humanly possible!!"
We responded:
"Thank you kindly for providing us with a google review of 5-stars! Our goal is to keep our customer's interest paramount as we assist with the request that is being handled for them. Thank you for being our client and the BEST part of our day. "
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Robert

February 11, 2025

1  out of  5
rating by Robert
"Do yourself a favor and choose one of the other two State Farm agents in Gulfport Mississippi. Contrary to the other reviews me as well as my girlfriend were very dissatisfied with this office. Terrible at returning phone calls as promised. When you ask an agent a question and they tell you that they will call you later today With the answer. That’s what the customer expects. At the very least call the customer back and tell them I don’t have the answer yet, but I wanted to get back to you. I wanted to let you know I’m on it and will get back to you tomorrow. Then follow up the next day. If you’re lucky you’ll get an email at the end of the day as a brush off. Contrary to the other reviews, this is what we experienced and had to bail out to a different agent."
We responded:
"Mr. Robert, thank you for sharing your issues and frustrations. You had expressed you concerns for the differences in the insurance cost that you were experiencing in Mississippi verses Pennsylvania. The rate for auto coverage varies by state and is based on claim history, potential catastrophes along with many other factors. The Ms. Department of Insurance is the regulatory body that monitors rates and rate request. The primary issue you encountered was a billing issue which would have to be addressed by that area and our corporate partners. Unfortunately, our office was restricted by their timeline, and I could get the resolution that met your request. Thank you for again for sharing your concerns."
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Robert Ramsey

February 7, 2025

5  out of  5
rating by Robert Ramsey
"Nicole is always great to me. Regardless of what I throw at her she has always came through."
We responded:
"Mr. Ramsey, thanks for taking the time to write us a google review. Nicole works on both our Sales and Service team and is very committed to providing customer focused service. Thanks for sharing the experience you had while interacting with Nicole. I surely will let her! know. "
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Sandra Pruitt

February 5, 2025

5  out of  5
rating by Sandra Pruitt
"Wonderful person, Sarah went above and beyond my expectations, left feeling heard and appreciate."
We responded:
"Ms. Pruitt, so gratefully that completed a google review for our agency. Most importantly, you shared your pleasant while dealing with Sarah. Sarah is one of the dynamic members of our Sales Team. She is committed to both personal and professional development. We were excited to hear that we not only met but exceeded your expectations. Thank you for being the favorite part of our day, a satisfied customer. "
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Donna Lee Hall

February 4, 2025

5  out of  5
rating by Donna Lee Hall
"Always a pleasure to see my E. J. Roberts family. Everyone is always professional, efficient and very knowledgeable. Highly recommend them to all my friends for insurance needs and financial advice."
We responded:
"Hi Ms. Donna, thanks for providing us your feedback and your 5-star google review. Our agency goal is to assure that every customer interaction is efficient, personable and professional. We were elated to hear that we met and achieved your expectations. Thank you for being the BEST part of our day! "
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Robert West

January 14, 2025

5  out of  5
rating by Robert West
"Thank you to the team at EJ Robert’s State Farm!! They are very knowledgeable and provide friendly customer service. They are quick to respond when unavailable and they make me feel heard!! Special thanks to Nicole for answering all of my questions and getting us set up with car insurance at a great rate!"
We responded:
"Mr. West, so appreciative of you providing our agency with a google review; and 5-star at that. We work tirelessly on putting our best effort to assure that our client's needs and expectations are met. Nicole works in both Sales and Service and does great at either. Thanks for sharing your experience during your interactions with her. "
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Reagan Wease

January 14, 2025

5  out of  5
rating by Reagan Wease
"I had an excellent experience working with Nicole. From the very first interaction, she was professional, and very knowledgeable. She helped find the best insurance coverage for my needs."
We responded:
"Hello Reagan, so pleased that you provided us with a google review detailing the customer service experience that you received from Nicole. Nicole works on both our Sales and Service Teams and does exceptionally well at both responsibilities. So happy to hear that she met your expectations. Please know that we are always here to serve. Have a great day! "
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PAMELA MEEK

January 3, 2025

5  out of  5
rating by PAMELA MEEK
"Nicole was very kind & professional. She handled both my requests with eagerness to accommodate my needs."
We responded:
"Hi Pam, thank you for providing our agency a 5-star review. Our team is diligent and dedicated to providing exceptional customer service. We are extremely pleased that we met your expectations and handled your request in a professional manner. Please know that we are always here and ready to assist. "
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Catherine Marshall

December 16, 2024

5  out of  5
rating by Catherine Marshall
"The most wonderful insurance experience I’ve ever had. Thank you so much"
We responded:
"Hi Ms. Marshall. Thanks for taking the time to assist our agency with a 5-star google review. We strive to provide the ultimate in customer service and experience. We are very pleased that we met your expectation. Thank you for your business and we truly look forward to serving you in the near future. "
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Les Brownstein

December 9, 2024

5  out of  5
rating by Les Brownstein
"Courteous and very helpful. Answered all my questions. You told me to add a photo, so here it is!"
We responded:
"Good morning, Les. Much thanks for the 5-star google review! We are so pleased that you took the time to provide one for our agency. Our goal is to provide exceptional customer service with every client interaction. We've very happy to know that we met your expectations. Thanks for being the "best" part of our day! Loved the photo Les, didn't know that you played the guitar."
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Mary Bond

December 5, 2024

5  out of  5
rating by Mary Bond
"Always willing to help with any questions or issues. I have been with EJ Roberts for 30 years and never been disappointed."
We responded:
"Thank you so much Mary for your kind words! We truly appreciate your loyalty over the past 30 years. It's always our goal to provide exceptional service and support to our customers, and we are thrilled to hear that we've been able to assist you with any questions and issues. Your feedback motivates us to continue delivering the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out! Thank you for being the best part of our agency!"
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deborah smith

December 3, 2024

5  out of  5
rating by deborah smith
"Very helpful and easy to deal with."
We responded:
"Thank you, Ms. Smith for visiting our agency and selecting our team to be your professional representative of your insurance portfolio. Thanks for the opportunity and the trust that you've placed in the E J Roberts agency. Please know that we are always here to be of service. "
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Theresa Braddock

November 27, 2024

5  out of  5
rating by Theresa Braddock
"She called and allowed me to pay over the phone and was a pleasant person and very good customer service thanks alot"
We responded:
"Ms. Theresa, thank you for advising us of your pleasant experience with our service team. We take significant pride in the interactions with our clients. Please know that we are always here to be of service when you need us. Have a great day! "
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Larry Lyons

November 18, 2024

5  out of  5
rating by Larry Lyons
"I can't speak for other state farm offices but the customer service i received from Alana at EJ Roberts State Farm office was beyond my expectations!! I couldn't ask for better....😊"
We responded:
"Mr. Larry, thanks for your kind words! We are grateful that you had such a wonderful experience with Alana during your interactions with her. Alana is part of our Sales Team and does impeccable work. Great customer service is our top priority, and your feedback means the world to us. Thank you for being the best part of our day. "
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clint olson

November 12, 2024

5  out of  5
rating by clint olson
"Great to work with thank you"
We responded:
"Clint, we are very appreciative of you taking time to share your experience with our agency. We are ecstatic for the 5-star google rating you provided us. Please know that we are always ready to assist you with your insurance needs. Thanks for being our customer. "
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Brandy Goss

November 12, 2024

5  out of  5
rating by Brandy Goss
"Zabrina very kindly helped me with my payment issue. I appreciate that very much."
We responded:
"Ms. Brandy, Thanks for submitting a google review highlighting your interaction with Zabrina. Although she is one of our newer associate's, she diligently strives to assure a successful and gratifying experience with patrons. Thank you for sharing your experience with our agency. "
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Gregory woods

November 7, 2024

5  out of  5
rating by Gregory woods
"Sarah with EJ Roberts was very knowledgeable and saved me over $200 per month from my previous insurance agent.Way to go Sarah👍"
We responded:
"Gregory, thanks for writing us a google review of 5-stars. Sarah is an intracule part of our Sales Team and works hard to provide excellent customer service. The savings that you received was only an additional bonus! Glad to have you as one of our clients. "
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Zinnia Espinoza

October 25, 2024

5  out of  5
rating by Zinnia Espinoza
"i’ve been with State Farm for about 3 years and i can say they are truly the best insurance. They have the sweetest people in the office who help me with anything i need! :)"
We responded:
"Thank you for taking to time to share your experience with our agency and most thankful for your google review. Our team works diligently to assure that all customers are provided efficient and professional service. We are pleased to hear of your interactions with our team. Thank you for selecting our agency to handle your insurance needs. Happy to help! "
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Raymond Morgan

October 22, 2024

5  out of  5
rating by Raymond Morgan
"Great & very polite."
We responded:
"Thanks Raymond, for your 5-star review. Our goals are to assure that every interaction is professional and courteous. Thanks for sharing your results with our agency. "
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Lindseigh Kibby

October 21, 2024

5  out of  5
rating by Lindseigh Kibby
"Nicole was very professional, kind and helpful. She answered all my questions perfectly."
We responded:
"Thanks for providing our agency with your google review. Know that we are pleased to have you as our client. We look forward to serving your needs whenever you are ready. "